Troubleshooting and Connection Diagnostics

Availability issues may be caused by the following primary reasons:

1. Proxy Server Restart:
   The proxy server may have restarted while the page was loading. In this case, refreshing the page resolves the issue. You can refresh the page, for example, by pressing the "F5" key.
2. High Load on the Node:
   The proxy server you are connected to may be experiencing high load at this time. In this case, connecting to another one of our proxies will help. Proxy servers update every minute. To do this, simply click the central connection button. And if that doesn't help, try again in 1 minute.
3. Network State and Geolocation Context Caching in Browser:
   Frequent switching between direct connection and proxy routing modes (or changing infrastructure nodes) may cause the browser to retain stale DNS resolutions, TLS sessions, or context-specific geolocation data in its cache. This can result in loading failures, cyclical redirects, or incorrect placeholder pages served by the target resource.
   Solution: Perform a hard reload for the current tab using Ctrl + F5 (on Windows/Linux) or Cmd + Shift + R (on macOS). If the issue persists, clear your browser's local cache and site data.

Of course, if these simple measures do not solve the problem, write to technical support—we will certainly answer and help: 1@shustree.ru

In addition, keep in mind that some Russian platforms work faster when you disable our proxies.

Best regards,
The Shustree Team